How to Report Infringement on a Shopify Store
On Shopify, infringement usually means an independent store — not a big marketplace — is using your product photos, descriptions, or brand name to sell competing or counterfeit goods.
🕑 Guide last reviewed: July 2026 — Shopify's own process can change; the official link above is always the source of truth.
Important: Takedown Wizard provides self-help templates and general information about third-party reporting processes — not legal advice, and using this site doesn't create an attorney-client relationship. We're not affiliated with, endorsed by, or sponsored by any platform named on this page.
Copyright and trademark law vary by case and jurisdiction. You're solely responsible for the accuracy of anything you submit. If your situation involves significant damages, repeated infringement, or possible litigation, talk to a licensed attorney. See our for details.
Step-by-step process
Use Shopify's online report form
In your Shopify admin, use "Report a Merchant," or the public reporting form if you don't have a Shopify account.
Or email the designated agent directly
If the online form isn't available to you, send the same required information to legal@shopify.com.
Include page-level URLs
The exact page URL(s) of the infringing content — a general store homepage link is not accepted.
Shopify reviews and acts
It may remove the content, restrict the store, or terminate repeat infringers; response ranges from about 24 hours for clear cases up to 10–14 business days for others.
Frequently Asked Questions About Shopify Takedowns
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